Sometimes old information stored in your browser’s cache can cause your GoVisually account not to work as it’s supposed to. Here are instructions on how to clear the browser cache for all major browsers.

Chrome

Windows

  1. Click the menu icon in the top-right corner.
  2. Select History, then History again.
  3. Click Clear browsing data.
  4. Check Browsing history, Cookie and other site data, and Cached images and files.
  5. From the Time Range drop-down, choose All time.
  6. Click Clear Data.
  7. Close and restart Chrome for the clearing to take full effect.

Mac

  1. Click Chrome (or simply press the keys [shift] + [cmd] + [del]).
  2. Click Clear browsing data.
  3. Check Browsing history, Cookie and other site data, and Cached images and files.
  4. From the Time Range drop-down, choose All time.
  5. Click Clear Data.
  6. Close and restart Chrome for the clearing to take full effect.

For more help with clearing Chrome’s cache, visit Google’s documentation.


Firefox

Windows

  1. Click the menu icon in the top-right corner.
  2. Select Select Options.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

Mac

  1. Click the menu icon in the top-right corner.
  2. Select Preferences.
  3. Click Privacy & Security.
  4. Scroll down to Cached Web Content and click Clear Now.
  5. Close and restart Firefox for the clearing to take full effect.

For more help with clearing Firefox’s cache, visit Mozilla’s documentation.


Safari

  1. Click Safari.
  2. Select Preferences.
  3. In the Privacy tab, click Manage Website Data.
  4. Click Remove All.
  5. Click Done.

Close and restart Safari for the clearing to take full effect.


Microsoft Edge

  1. Click the Hub icon in the top-right corner of the screen.
  2. In the History tab, click Clear History.
  3. Select all boxes.
  4. Click Clear.
  5. Close and restart Microsoft Edge for the clearing to take full effect.

For more help with clearing Microsoft Edge’s cache, visit Microsoft’s documentation.


Internet Explorer (10 & 11)

  1. Click the gear icon in the top-right corner.
  2. Select Safety, and then click Delete browsing history.
  3. Uncheck Preserve Favorites website data.
  4. Check Temporary Internet files and website files and Cookies and website data.
  5. Click Delete.
  6. Close and restart Internet Explorer for the clearing to take full effect.

For more help with clearing Internet Explorer’s cache, visit Microsoft’s documentation.


Safari for iOS

  1. From the Home screen, open the Settings App.
  2. Open Safari settings.
  3. Swipe to the bottom of the menu and tap Advanced.
  4. Tap Website Data.
  5. Swipe to the bottom of the menu and tap Remove All Website Data.


Chrome for iOS

  1. From the Chrome app, tap the Menu icon
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Cache and Clear Cookies, Site Data.

Chrome for Android

  1. From the Chrome app, tap the device’s Menu button
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Check the Clear the cache and Clear cookies, site data options.
  6. Tap Clear.

What is browser cache?

Browser cache or temporary Internet files are a way that browsers download website images, data, and documents for faster viewing in the future. By keeping a local copy of some website information, your browser will be able to load at least some information from each page you have visited without downloading that information again from the server. This can decrease the time it takes to load a webpage. 

The downside is that the information on a website may have changed while your browser loads an older version. It is recommended that you clear your browser cache every few weeks to keep it running efficiently.