What's the issue?

We have received numerous reports regarding unexpected transactions appearing on Quickbooks accounts of business users who have no prior affiliation with GoVisually. 

We would like to assure you that we are fully aware of this issue and have taken immediate action by escalating the matter to Quickbooks for further investigation. 

At present, it appears that this problem is specifically affecting business owners located in the United States region. 

⚠️ What to look for?

The transaction amount that is mixed up typically matches up to a transaction you've legitimatly spent elsewhere. 

Example transaction with issue

Below is an example transaction with the the issue. 


Reported issues 

 


How to resolve?

To resolve this matter, we recommend reaching out to Quickbooks customer support directly. 

It seems that the problem lies on their end, specifically with the misalignment of transactions. They will be able to provide the necessary assistance and guidance to rectify this issue.