Oops! I accidentally deleted an asset. Can I recover it?
There is no simple way for you to recover the file from within GoVisually UI. Our engineering team will need to recover it from backups.
Simply email us at [email protected] (or send a chat request) with the name of the asset and we will attempt to recover it.
Please note this is not a trivial task and we request your patience.
Please note it can take up to 24-72 hours to retrieve files from the backup system depending on the plan you are on.
Turn around times:
Agency and team accounts are 24-48 hours (Weekdays)
Solo accounts are 48-72 hours (Weekdays)