There is no simple way for you to recover the file from within GoVisually UI. Our engineering team will need to recover it from backups.

Simply email us at [email protected]  (or send a chat request) with the name of the asset and we will attempt to recover it. 

Please note this is not a trivial task and we request your patience.

Please note it can take up to 24-72 hours to retrieve files from the backup system depending on the plan you are on.

Turn around times:

Agency and team accounts are 24-48 hours (Weekdays)
Solo accounts are 48-72 hours (Weekdays)