File upload issues are commonly caused by one of the three scenarios:

  1. Size of file - we currently support individual files up to 100Mb in size. One option is to compress larger files to bring it under 100mb in size.
  2. File type - we currently support PDF and all common image formats like JPG, PNG and PSD files. Animated GIFs and videos are not yet supported.
  3. Adblocker - If you have Adblocker installed and the file contains the words "Ad" - it will not upload. The solution is to either rename the file without those words or disable Adblocker during the upload process.