Unfortunately, there is no easy way for you to recover the files once deleted.

If the folder or files are mission critical - Our engineering team will need to recover it from backups and this is typically a slow & arduous process. 

Please send us a chat request, with the the name of the folder, asset and any other details you can provide.

Please note this is not a trivial task and we request your patience. 

Please note it can take up to 24-72 hours to retrieve files from the backup system depending on the plan you are on.

Turn around times:

Team accounts are 24-48 hours (Weekdays)
Solo accounts are 48-72 hours (Weekdays)

Weekends are not supported.