Oops! I accidentally deleted an project or a proof. Can I recover it?
Unfortunately, there is no easy way for you to recover the files once deleted.
If the folder or files are mission critical - Our engineering team will need to recover it from backups and this is typically a slow & arduous process.
Please send us a chat request, with the the name of the folder, asset and any other details you can provide.
Please note this is not a trivial task and we request your patience.
Please note it can take up to 24-72 hours to retrieve files from the backup system depending on the plan you are on.
Turn around times:
Team accounts are 24-48 hours (Weekdays)
Solo accounts are 48-72 hours (Weekdays)Weekends are not supported.
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