Refund Policy

At GoVisually, we aim to provide clear and fair terms regarding refunds while maintaining sustainable business practices.

General Terms

  • All purchases are considered final upon payment
  • Refund requests are reviewed on a case-by-case basis
  • A 10% processing fee applies to any approved refunds to cover an admin fee + transaction costs by our payment processor
  • Refunds, if approved, are processed to the original payment method within 5-7 business days
  • We do not provide retroactive refunds for past billing periods
  • Non-usage of the service does not qualify for a refund
  • Monthly subscriptions can be canceled at any time, effective at the end of the current billing period
  • Annual subscriptions are non-refundable once purchased

Refund Consideration Criteria

Refund requests may be considered when:

  • Technical issues have prevented service access despite reasonable troubleshooting efforts
  • The service was not accessible in your region despite prior verification
  • Billing errors resulted in incorrect charges
  • Other exceptional circumstances as determined by our support team

Non-Refundable Scenarios

Refunds will not be provided in the following cases:

  • After using the service features or resources
  • Past billing periods where the service was available
  • Change of business circumstances or requirements
  • Partial month or partial period usage
  • Custom development work or enterprise customizations
  • For accounts that have violated our Terms of Service
  • When chargebacks have been initiated (please contact us instead)

How to Request a Refund Review

  1. Initiate a chat request:
    • Your account email
    • Billing frequency
    • Detailed explanation of the circumstances
    • Any relevant supporting documentation
  2. Our support team will review your request within 2 business days
  3. If approved, refunds will be processed within 5-7 business days

Alternative Solutions

We understand that business needs change. Instead of requesting a refund, consider these options:

  • Pause your subscription for a defined period
  • Downgrade to a lower-tier plan
  • Convert to a different billing cycle
  • Receive account credit for future use

Processing Fees

All approved refunds are subject to a 10% processing fee retention. This fee covers the transaction costs we incur from our payment processors for both the original charge and the refund transaction.

Enterprise Customers

Enterprise customers with custom contracts should refer to their specific agreement terms regarding cancellations and refunds.

Important Notes

  • Review your subscription needs carefully before purchase
  • Test the service thoroughly during your trial period
  • Set calendar reminders for renewal dates
  • Contact us proactively if you anticipate changes in your usage
  • Refund policies for promotional or discounted subscriptions may vary

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

Contact Us

If you have any questions about our refund policy, please contact our support team using chat.